Shipping policy

Thank you for shopping with Poke Collector. We are committed to delivering your order safely and as quickly as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding weekends and public holidays.

During peak seasons, promotions, or holidays, processing times may be slightly longer.

Shipping Times

Estimated delivery times are:

  • Domestic: 7–10 business days
  • International Orders: 11–15 business days

Please note that these are estimated delivery times and may vary depending on your location, customs clearance, weather conditions, or carrier delays.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery location and the shipping method selected.

From time to time, we may offer free shipping promotions on eligible orders.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, allowing you to monitor your package throughout its journey.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

Poke Collector is not responsible for delays or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost in transit, please contact us at contact@pokecollector.shop. We will work with the shipping carrier to help resolve the issue as quickly as possible.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery and include:

  • Your order number
  • Photos of the damaged item
  • Photos of the shipping packaging

We will review your claim and provide an appropriate resolution.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.

Contact Us

If you have any questions regarding our Shipping Policy, please contact us:

Poke Collector
Email: contact@pokecollector.shop
Address: 115 Fieldstone Dr. 8, Dayton, OH 45426